Email Templates & Contacts

When to Use the Intervention Email

Do not send an intervention email too early. Wait at least 14 days after your verification appointment before escalating. SENESCYT analysts need processing time, and emailing too soon can be counterproductive.

Use this email when your case meets one or more of these criteria:

• You have completed the verification appointment and received no updates for 14+ days
• Your analyst has stopped responding to messages
• You have submitted all requested documents but your case has not moved forward

How to Send the Email

• Include all SENESCYT email addresses in the CC field. Sending to everyone simultaneously creates visibility across departments and significantly increases the chance of a response.
• Attach a single PDF containing your complete case timeline and all supporting documents. This makes it easy for anyone receiving the email to understand your situation without digging through systems.
• Fill in all bracketed fields with your actual information before sending.

Subject Line Template

Solicitud de intervención – Registro de título extranjero – [YOUR REQUEST CODE]

Email Body Template

Copy the following template and replace all bracketed fields with your information:

Estimada/o Directora/or [DIRECTOR'S LAST NAME],

Me dirijo a usted respetuosamente para solicitar su intervención en mi trámite de registro de título extranjero, el cual se encuentra en proceso ante la SENESCYT.

A continuación, detallo la información relevante de mi caso:

Código de solicitud: [YOUR REQUEST CODE]
Nombre completo: [YOUR FULL NAME]
Título/Área de estudio: [YOUR DEGREE TITLE / FIELD OF STUDY]
Universidad: [YOUR UNIVERSITY NAME]
Fecha de inicio del trámite: [DATE YOU STARTED THE PROCESS]
Fecha de presentación de documentos: [DATE YOU SUBMITTED DOCUMENTS]
Fecha de cita de verificación: [DATE OF YOUR VERIFICATION APPOINTMENT]

Desde la fecha de mi cita de verificación han transcurrido [NUMBER] días sin recibir una resolución ni actualización sobre el estado de mi trámite. He cumplido con todos los requisitos solicitados y he proporcionado toda la documentación requerida de manera oportuna.

Adjunto a este correo un documento PDF con la línea de tiempo completa de mi caso y copias de todos los documentos presentados para su referencia.

Solicito respetuosamente su intervención para agilizar la resolución de mi caso. Quedo a disposición para proporcionar cualquier información adicional que sea necesaria.

Agradezco de antemano su atención y colaboración.

Atentamente,
[YOUR FULL NAME]
[YOUR EMAIL ADDRESS]
[YOUR PHONE NUMBER]

Fields You Need to Fill In

• Request Code — the code assigned to your case during initial submission
• Full Name — your full legal name as it appears on your passport
• Director's Last Name — the director you are addressing (use “Directora/or” if sending to the general list)
• Title / Field of Study — the name and field of your degree (e.g., “Bachelor of Science in Computer Science”)
• University — the full official name of your degree-granting university
• Start Date — the date you first submitted your application to SENESCYT
• Submission Date — the date you submitted your documents through the portal
• Appointment Date — the date of your in-person verification appointment
• Number of Days — how many days have passed since your verification appointment
• Your Contact Information — email and phone number where they can reach you

Complete SENESCYT Email Contact List

Include all of the following addresses in the CC field of your intervention email. Sending to the full list creates maximum visibility for your case:

• erobles@senescyt.gob.ec
• mmoreno@senescyt.gob.ec
• acvillabab@senescyt.gob.ec
• namores@senescyt.gob.ec
• cvasquez@senescyt.gob.ec
• rflores@senescyt.gob.ec
• dastudillo@senescyt.gob.ec
• vsubia@senescyt.gob.ec
• ajimenez@senescyt.gob.ec
• lacarrion@senescyt.gob.ec
• eabualcaraz@senescyt.gob.ec
• larboledar@senescyt.gob.ec
• nchavez@senescyt.gob.ec
• cvappez@senescyt.gob.ec
• yflores@senescyt.gob.ec
• jarce@senescyt.gob.ec
• ksoto@senescyt.gob.ec

Tips for Maximum Effectiveness

• Wait at least 14 days after your verification appointment before sending the intervention email. Sending too early may be ignored or harm your case.
• Include all addresses in CC. Do not send individual emails to each contact — a single email with everyone CC'd is more effective because it creates accountability.
• Attach a single, complete PDF with your full case timeline and all documents. Make it as easy as possible for the recipient to understand your situation at a glance.
• Be respectful but firm. The template is written in formal, professional Spanish. Maintain this tone even if you are frustrated.
• Follow up once per week if you do not receive a response. Reply to your original email thread so the history is preserved.